Sign-in and password
I forgot my password
On the sign-in screen tap Forgot your password?, enter your email and we will send you a link to create a new one. If you don't see it in a few minutes, check your spam folder.
Where do I sign in from a computer?
At app.aridoctor.com.mx, with the same email and password you use in the mobile app. Your information is the same in both places.
It says I made too many attempts
For security, after several failed attempts access is paused for a few minutes. Wait a moment and try again, or reset your password.
Mobile app
Where do I download the app?
The AriDoctor app for Android is on Google Play (download it here). The iPhone version is coming soon; in the meantime you can use the web version from your browser.
How do I delete my account?
In the app, go to Settings → Delete account and confirm. You can also request it by email; the details are inDeletion of data and of the account.
Your patients and WhatsApp
Do my patients need to install anything?
No. On WhatsApp they can book, confirm, reschedule or cancel their appointments, receive their prescription and receipt as PDFs and send you their studies (photos or PDF), without installing any app.
A patient did not receive their prescription
Check that their mobile number is recorded with the country code in their file. From thePrescriptions module you can resend it on WhatsApp or download the PDF to share it yourself.
Live consultation and ARI
What do I need to record a consultation?
The patient's consent. AriDoctor asks for it before starting: without it, transcription does not turn on. Audio is not stored; the transcript is temporary and is deleted when you confirm the prescription.
ARI filled in something wrong, what do I do?
Fix it in the form before saving. ARI only suggests: nothing is issued or sent without you reviewing and confirming it.
Prescriptions and receipts
How do I write a prescription without a consultation?
With New prescription (in Prescriptions or from the quick actions button): you choose the patient, type or dictate the medications and issue it. You can also ask ARI inAI Mode, even copying a previous prescription for the same patient.
How is a prescription validated?
Every prescription carries a folio number and a QR code. Whoever scans it (for example, a pharmacy) sees on aridoctor.com.mx whether the prescription is authentic.
What is the procedures receipt?
A document separate from the prescription with the procedures and products you charged for in the consultation. It is generated from Charge consultation and can be sent to the patient on WhatsApp. It is not a tax invoice.
Your plan
Where do I see or change my plan?
On the web, in Settings → Plan: there you see your current plan and can change it. Payments are processed with Mercado Pago.
I have a question about a charge or an invoice
Write to us at contacto@aridoctor.com.mx with your account email and the date of the charge.
Didn't find your answer? Write to us from theContact page; we reply Monday to Friday, 9:00 a.m. to 6:00 p.m.