By accessing, registering for or using the "AriDoctor" platform (hereinafter, the "Service" or the "Software"), you (hereinafter, the "Doctor" or "User") agree to be legally bound by this End User License Agreement (hereinafter, the "Agreement" or "EULA") entered into withARI TECHNOLOGIES, S.A.S. de C.V., a commercial company incorporated under the laws of the United Mexican States, creator and operator of AriDoctor (hereinafter, the "Provider").
If you do not agree with these terms, do not use the Service.
1. Nature of the service and disclaimer of medical liability
1.1. Assistive technology tool: AriDoctor is exclusively a technology platform for clinical management assisted by Artificial Intelligence (AI).The Provider does NOT offer medical services, diagnoses, treatments or health advice of any kind.
1.2. The doctor's absolute responsibility: The Doctor acknowledges and agrees that they are the sole and exclusive party responsible (legally, civilly and criminally) for the diagnosis, treatment, issuing of medical prescriptions and any medical act arising from their consultations.
1.3. Limitations of AI (hallucinations): The Service uses third-party language models (e.g. OpenAI, Anthropic) to transcribe and structure the clinical consultation. The Doctor acknowledges that AI is prone to errors or omissions (known as "hallucinations"). It is a non-delegable obligation of the Doctor to read, validate, correct and approve every prescription, receipt or medical record generated by the AI before confirming, signing or sending it to the patient.
1.4. Indemnification (Hold Harmless): The Doctor fully and absolutely releases the Provider from any claim, lawsuit, damage, loss or liability arising from medical malpractice, dosing errors, incorrect diagnoses or treatment failures, and undertakes to indemnify the Provider should a patient take legal action against it.
2. Personal data protection (LFPDPPP and NOM-024)
2.1. Legal roles: For the purposes of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), the Doctor acts as the "Controller" ("Responsable") of their patients' personal data (including sensitive health data). The Provider acts exclusively as the technology "Processor" ("Encargado") for storage and automated processing.
2.2. Obligation to have a privacy notice: The Doctor undertakes to provide their patients with their own Comprehensive Privacy Notice, explicitly informing them of the use of AI and WhatsApp technology tools in the handling of their medical record.
2.3. Minors: It is solely the Doctor's responsibility to verify that, in the case of underage patients, verbal consent for recording/transcribing the consultation is given by the father, mother or legal guardian.
2.4. Exercise of ARCO rights: The Doctor is the only party obliged to answer and process their patients' requests for access, rectification, cancellation or objection (ARCO).
3. Storage and third-party accounts
3.1. Google Drive: The Service integrates with the Doctor's personal Google Drive account to safeguard prescriptions and medical records. The Provider isnot responsible for data loss, unauthorized access, hacking, breaches or blocks occurring in the Doctor's personal Google account.
3.2. WhatsApp (Meta): Use of the patient bot is subject to the Privacy Policy and Terms of Service of Meta Platforms, Inc. The Provider is not responsible for interruptions or changes in the Meta API.
4. Service availability (SLA) and "As Is"
4.1. "As is" service: The Service is provided "as is" and "as available". The Provider does not guarantee that the Service will be uninterrupted, error-free or 100% secure.
4.2. Dependence on third parties: AriDoctor depends on external APIs (OpenAI, Anthropic, Meta, Groq). The Provider offers no uptime guarantee (SLA) against outages, maintenance or failures on those third parties' servers.
5. Payments, subscriptions and refunds
5.1. Payment scheme: Access to the Service is governed by a subscription scheme (monthly/yearly) or pay-per-use, managed through the integrated platform (e.g. ARISYS or other payment gateways).
5.2. Refunds: Unless applicable law requires otherwise, all payments made arenon-refundable. The Doctor may cancel their subscription at any time, keeping access until the end of the paid billing cycle.
5.3. Suspension: The Provider reserves the right to suspend or cancel access to the Service immediately and without prior notice in case of non-payment or breach of this EULA.
6. Published content, intellectual property and notice of infringement
6.1. Responsibility for content: The Doctor is solely responsible for the content (texts, images, logos and files) they publish on their public profile through the "ARI Content" module, as well as for the files that they or their patients upload through their practice's public links. The Doctor declares that they hold all the rights, licenses and authorizations needed over that content —including the consent of people appearing in images— and releases the Provider from any third-party claim arising from its publication.
6.2. AI-generated content: The ARI Content module generates drafts with Artificial Intelligence. It is the Doctor's obligation to review, correct and approve them before publishing, making sure they do not infringe third-party copyright or industrial property rights or the applicable health advertising provisions (COFEPRIS).
6.3. Limited license: The Doctor retains ownership of their content and grants the Provider a non-exclusive, worldwide, royalty-free license, limited to hosting, reproducing and displaying that content for the sole purpose of operating the Service (public profile and file submission). The software, the brand and the other elements of AriDoctor are the exclusive property of the Provider.
6.4. Notice and takedown: Anyone who believes that content hosted on the Service infringes their copyright or industrial property rights may notify the Provider atcontacto@aridoctor.com.mx, including: (1) identification and contact details of the rights holder; (2) description of the work or protected right; (3) URL or exact location of the material in question; (4) a good-faith statement that the use is not authorized; and (5) handwritten or electronic signature. The Provider will promptly remove or disable access to the content in question, in accordance with articles 114 Bis to 114 Quáter of the Federal Copyright Law, and will notify the Doctor so that they may exercise, if applicable, their right to counter-notice.
6.5. Repeat infringement: The Provider may suspend or cancel the account of Doctors who repeatedly publish infringing content.
7. Governing law and jurisdiction
7.1. Prior amicable resolution: Before starting any legal action, the parties undertake to try in good faith to resolve any dispute arising from this Agreement through direct negotiation. The aggrieved party will notify the other in writing (including email), which will have a period of thirty (30) calendar days to address the claim before court action may be taken.
7.2. Governing law and jurisdiction: This Agreement is governed by the laws of the United Mexican States. For the interpretation, performance and resolution of any dispute not resolved under clause 6.1, the parties expressly submit to the jurisdiction of the competent courts of the city of Villahermosa, Tabasco, Mexico, waiving any other venue that might correspond to them by reason of their present or future domicile or for any other cause.
By registering their account on AriDoctor, the Doctor declares to have read, understood and accepted this End User License Agreement.